Bed, Bath and Beyond Will Let You Return, Like, Anything
Reader John bought a Eureka vacuum cleaner from Bed Bath and Beyond in March. When the vacuum stopped working in August, John called Eureka . They asked that he get the vacuum repaired himself. John took said appliance to a local Brooklyn hole -in-the- wall repair place where it was “repaired” and by “repaired” we mean “stored for several days and returned.” From John’s email: “He kept asking “did you check the hose? there’s probably something in the hose” there wasn’t, we get the “repaired” vacuum back… still broken. I called him back and he repeats the same “something in the hose” story and I decide its time just to buy a new vacuum.” That’s when John’s wife hears that Bed, Bath and Beyond had a “liberal” return policy: “I walk in with the credit card I bought the vacuum on and after a relatively short wait in line… done. They’d credited me the full amount back to my credit card no suspicious glares, long interrogations or CSR’s with attitude. So I was in and out with a credit ...